FAQ - QUADRIFOGLIOHOTEL.IT

Frequently Asked Questions

How do I place an order / enquire?

We have two types of products in our catalogue. Broadly speaking you will be able to purchase consumable items immediately and pay securely via credit card, while most equipment that show no pricing, can be added to the basket in the usual way for you to request a quote.

Please ensure you tell us what additional information you require for quote products by using the message field and provide as much information as possible about the products you wish to print. This should include min and max print area, product size, number of print colours required and so on.

Please ensure you are aware of our terms and conditions and refund policy for different items and please feel free to contact us if you need any assistance prior to purchase. We are a family owned business and we like talking to our customers to ensure they make the right decisions.

Equipment can be financed (subject to acceptance) and there will in many cases be a lead time in obtaining the equipment you require. We do keep stock of the most popular machinery, which can be shipped immediately upon receipt of payment. Payment for equipment is via BACS transfer (internet banking) or cheque (subject to clearance). Please review the How To Order page for more information on this subject.

How do I know I will get my goods if I don’t have the security of paying by credit card for machinery?

quadrifogliohotel was established in 1995, so 2026 marks 31 years in business, which we are very proud of.

We are a family owned and run business who believe good customer relationships are essential. We don’t hide our contact details and ask you to email or “chat” with us if you need help. We believe in good old fashioned transparency and good service.

Read more on our About Us page, call us on our local call rate number for a chat or come and visit our fully equipped showroom. You can rest assured that we are not a “fly-by-night” operation and we will be here to support you on your journey.

Where do you deliver to?

Our system is currently set up for the UK and Ireland only. If you don’t see your territory listed in the delivery options, give us a quick call and we would be happy to help.