Consumables: Returns & Refund Policy
We have selected only the best consumables to offer you and we are confident you will be delighted with it. If you are experiencing a problem, this can normally be corrected quite easily with a little help and support. We provide free technical support to assist you, so please contact us if you are struggling with anything at all.
We aim to offer products in very manageable quantities to make it easy to test the waters so to speak. Where possible, we offer even smaller sample quantities to help further. Please review the product you are interested in to see whether a sample quantity is available to order to do testing and evaluation.
Once a product has been opened and or used, it is unfortunately not returnable. If you simply wish to exchange an unopened or unused product, please contact us. You will be responsible for the cost of returning the product and where applicable, the cost of shipping the replacement.
Equipment
Before you place an order online, please call us to discuss your business needs. We are happy to provide all the help and advice required to ensure you select the right equipment for your application.
Most equipment is either export crated or securely packed and boxed, which makes returns very difficult indeed. The crates are invariably so secure that machines cannot generally be unpacked without causing damage to the packaging. Add to this the fact that returned equipment is second hand and you can see that this would present a number of problems for both our businesses.
While we would never leave you in the lurch if there is a genuine and unforeseen problem, equipment is not returnable. Please talk to us if you are experiencing any difficulties – we are here to help and support you! Good communication is always the key when any kind of difficulty arises and we can only help if we know you have a problem.
Missing Parts
Occasionally packing mistakes can happen. In order to minimise the inconvenience, the quickest way to ensure we can sort the problem out for you, is invariably to give us a quick call to discuss the problem. We will make every effort to resolve your problem as quickly as we can and appreciate your patience and assistance.
Damages
Sometimes things go wrong and damages occur in transit. Please make sure that you check for external damage when signing for goods and note any damage on the system when taking delivery. Without this it can be very hard to make a claim later on as the courier may not accept responsibility.
Please contact us within 2 (two) working days of receipt of the goods to report any damage. A photo of the problem is always helpful.
Software
Software cannot be returned for a refund, whether purchased as downloadable or physical product. Where software is supplied as downloadable product only, no physical product is sent. Please check with us if you are unsure about anything. Trial copies of software is available prior to purchase and can be downloaded from the respective product pages.
Courses
Our screen printing classes are led by industry expert and master screen printer, Douglas Grigar, who travels from the USA for each occasion. Places on these courses are kept to a very limited number, so cancellations could result in a class not being full. Regrettably, we cannot offer any refunds once places are booked.
On-Site Training – Douglas Grigar
Douglas Grigar is based in the USA. Once a customer books on-site training day(s) and confirms by way of payment, we are unable to offer refunds. Where the customer has paid extra for accommodation and travel (separately specified on the invoice), this component could be refunded subject to such arrangements being able to be cancelled without penalty from the supplier. Train tickets, flights or hotel rooms that cannot be cancelled without penalty are non-refundable.
On-Site Training – quadrifogliohotel Print Technology UK Staff
As we are a UK based company, we will do our utmost to accommodate requests to change dates or cancel training with our local staff. Â Where the customer has paid extra for acommodation and travel (separately specified on the invoice), this component could be refunded subject to such arrangements being able to be cancelled without penalty from the supplier. Train tickets, flights or hotel rooms that cannot be cancelled without penalty are non-refundable.
General: Returns & Refund Policy
If the item you purchased is faulty or does not work properly, or you think the item is not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. Please do not simply send products back without contacting us.
Once your return is received and inspected we will contact you regarding your refund. If everything is in order, we will credit your original method of payment, within 7 (seven) working days.
If you haven’t received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn’t been received and then contact your bank as some banks or card companies take a number of days to credit your account.
If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for). Any reward points earned on the purchase will also be removed from your account.
If an item you purchased was in a sale then it may not be eligible for a refund. If you are in any doubt please contact us before making the purchase.
In the event that you wish to return an item that is not faulty or incorrectly described on our website, you need to notify us within 2 (two) working days of receipt of the product. We can only accept returns if the product is unused and in the original, undamaged packaging. Once the item is returned to us, it will be inspected and we will contact you regarding your refund. Shipping is not refundable and you will be responsible for return shipping charges and for ensuring that packing is adequate to prevent damage to the original packaging of the item during return. This is likely to involve you in adding an extra box or other wrapping to ensure safe transit.
In the event that you do not wish to exchange the product for an alternative from our store, there will be a restocking charge of 25% on the cost of the item. If the item arrives in a condition we consider to be unsuitable for resale, either due to showing signs of use or due to damaged packaging, we reserve the right to refuse the return (return shipping will be at your cost), or charge a higher restocking fee at our discretion.
